Please do not make returns to Milu and Moo without a return authorisation number.
We do not provide refunds for change of mind, however we want your shopping experience with Milu and Moo to be as easy and problem free as possible. We want you to feel confident in the purchasing process and will accept returns under the following conditions:
FAULTY GOODS
The product may be returned and you can choose to either have it replaced at no extra charge or alternatively we can provide a full refund. Milu and Moo will pay the postage costs to have the faulty item returned.
Contact must be made via email within 14 days of delivery including a photo of the damage to hello@miluandmoo.com.
To be eligible for a refund:
Goods purchased while on sale or clearance are exempt from being returned unless faulty. If the fault was noted in the description of the sale or clearance item prior to purchase, a return will not be accepted.
To complete your return, we will require proof of purchase and be sure to include your name, address, the reason for the return with the returned item.
If you need assistance in locating your proof of purchase details. Please contact Milu and Moo.
We recommend you send all products using registered post, with your returns address on the reverse side of your parcel. Refunds will not issued for items lost or damaged in transit.
For returns that meet our return criteria should be mailed to:
Milu and Moo
Unit 4, 29 Hannans Rd Riverwood NSW 2210
Please do not send your purchase back to the manufacturer.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1- 2 business days.
Please note, refunds may take up to 10 business days for the refund to appear in your account.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@miluandmoo.com.
To be eligible for a refund or store credit on a returned gift, the product must be unused and in the same condition that you received it. It must also be in the original packaging with swing tags still attached where applicable. Goods purchased while on sale or clearance, gift cards and vouchers are exempt from being returned.
To complete your return, we will require proof of purchase. Please contact Milu and Moo if you require assistance in locating the purchasers proof of purchase details.
